ICT and Operational Support

We made significant progress over the course of 2018 towards transforming our old IT infrastructure into a modern, robust and future-proof environment. The year saw the launch of two new websites on new platforms and continued improvements to our project monitoring and evaluation system and our CRM (Customer Relationship Management) database.

The year also saw us roll out a comprehensive ERP (Enterprise Resource Planning) system to further streamline our financial operations worldwide. This has allowed us to realise significant operational efficiencies - particularly in the areas of travel expenditure, global procurement and paperless invoice approval.   

We made improvements to our information and IT systems - to both increase our cyber security capacity and meet the demands of the new European GDPR privacy legislation.

All of these developments will allow our IT capacity to become more agile and responsive to the needs of our staff and supporters - both now and in the future.